How your customers buy
The job starts before the call.
Foundation problems are frightening because the homeowner can't see how bad they are. A crack they've watched for years suddenly looks wider, doors start sticking, a floor starts to slope, or an inspector writes up settlement during a sale. They worry about the cost, about being upsold, and about whether the house is safe. Many book more than one inspection, look for an engineer's opinion and ask early about financing. They hire the company that explains the problem plainly, shows up when it said it would, and keeps in touch while they decide. Speed wins when there's a closing date; follow-up wins almost everywhere else.