How your customers buy
The job starts before the call.
Decorative concrete sells on taste and trust. The customer has usually been saving photos of patios and pool decks for a while, and before they let you near the backyard they want proof you've built something close to what they're picturing. It's a high-ticket job, often part of a bigger outdoor-living plan, and there's usually a spouse or partner who missed the first conversation. So the decision runs long: estimate, pause, questions about pattern and color, another pass through your portfolio and reviews, then a yes or a quiet no. Marketing has to stay in front of that buyer the whole way and still answer within a minute when they say "let's do it."